Helpbuddy

Helpdesk for modern teams

Less tool-hopping.
More customer time.

Bring tickets, chat, docs, and automation into one workspace — so agents stay focused and customers get answers faster.

Today

128

Open conversations

SLA on track

First reply < 5m median

Everything you need

Six pillars. One product. No plugin maze.

Ticketing

Queues, priorities, and full history in one thread.

Live chat

Chat that becomes tickets without copy-paste.

AI layer

Drafts, sentiment, and suggested macros.

Knowledge

Articles your agents and customers can search.

Automations

Routing, SLAs, and rules that run themselves.

Insights

Volume, CSAT, and team load over time.

From signup to first reply

Three steps — no consultant required.

Create your workspace

Add your team and brand in a few minutes.

Connect channels

Email, chat widget, and the integrations you use.

Run support from one hub

Triage, collaborate, and report without tab sprawl.

What teams say

SC

Sarah Chen

VP Support

“We moved off spreadsheets in a week. Response time dropped immediately.”

MJ

Marcus Johnson

CEO

“The team adopted it without a training deck. That rarely happens.”

ER

Emily Rodriguez

Head of CX

“Automations and the knowledge base cut repeat questions sharply.”

Pricing

Transparent tiers. Upgrade when you’re ready.

Free

Core product, small team

$0 /mo
  • 2 agents
  • 100 tickets/mo
  • 100 live chats/mo
  • Live chat & widget
  • Basic reports
Popular

Growth

Growing support teams

$29 /agent/mo
  • Up to 5 agent seats
  • Unlimited tickets
  • All channels
  • AI Agent
  • Knowledge Base
  • SLA policies

Business

Security & scale

$25 /agent/mo
  • Up to 10 agent seats
  • Everything in Growth
  • Custom automations
  • Advanced analytics
  • Priority support

Enterprise

Contract pricing & volume

Custom
  • Unlimited agents
  • Everything in Business
  • Custom integrations
  • SSO & SAML
  • Dedicated CSM
  • 99.9% SLA

Try Helpbuddy on the free plan

No card required to explore the workspace.